What is MID?

A Managed IT Department with Top City Tech is like having your own team of tech experts—without the overhead. Our U.S.-based help desk teams, located in Texas and Iowa, are available 24/7/365, with an average call response time of under two minutes. We’re always here for you, providing proactive system monitoring, robust cybersecurity, and reliable backup solutions. Best of all, all projects and onsite support are included, so you can finally budget your IT costs with confidence.

With Top City Tech, your business stays smooth, secure, and stress-free. Using cutting-edge tools and expert guidance, we’re your dedicated IT partner focused on your success—simple, reliable, and always by your side.

Help Desk

24/7/365 Texas and Iowa based. Our dedicated Help Desk team is here to deliver personalized, efficient IT support. With a team of 8 professionals assigned to you, you’ll work with experts who know your environment inside and out and truly understand your needs.

• Fast Response: Calls answered in under 2 minutes.
• High Success Rate: Average call time is 15 minutes.
• Personalized Service: A team that’s familiar with your business and committed to your success.
  

Projects & Onsite

Imagine your IT challenges handled by a team of experts who understand your unique needs and know how to resolve every situation efficiently. How much more time would you have to focus on growing your business?

Top City Tech offers you the benefits of a fully managed IT department without the overhead of salaries, benefits, or taxes. Our goals are aligned with yours—keeping your technology running smoothly and securely.

With us, you have the team and expertise to handle a wide range of IT projects, such as:

• Setting up new workstations and ensuring employees are up and running seamlessly.
• Upgrading or replacing servers to boost performance and reliability.
• Implementing new software systems to improve efficiency and collaboration.
• Installing and configuring phone systems for better communication.
• Migrating to the cloud for secure and scalable storage solutions.
• Enhancing network infrastructure to ensure speed and reliability.

Whatever your IT goals are, we’re here to make them a reality—without the extra costs or hidden fees.

Discover Smart Business IT Solution

We’re serious about providing top-notch managed and co-managed IT services. By tapping into the collective skills, expertise, and knowledge of hundreds of IT professionals in our group, we tackle your technology challenges quickly, allowing you to focus on growing your business.

Choosing the right IT partner is an important decision, and we take pride in creating tailored solutions that keep your business running smoothly and efficiently.

Our goal is to empower your IT team to be as successful as possible. Ready to explore how co-managed IT services can benefit your business? Let’s chat—reach out for a free consultation today!